2nd February 2023 – Newsletter

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Are You Providing a Great Customer Experience?

Yelp. Rotten Tomatoes. Amazon 5-star reviews. Consumer Reports. Today’s consumer has nearly unlimited outlets to express their satisfaction (or, all too often, their dissatisfaction)...

How to Perfect the Art of the Soft Sell

As pushy sales techniques become ‘old school’, soft-selling has grown in prominence. Today’s prospects continually favour inbound, rather than outbound. Soft selling is a...

The Business Life Jacket – The 10-Point Manifesto To Disaster-Proof Your Business Success

1. Be Visible   The emerging workplace could lead to the single biggest test of leadership skills in history, and one of the key things the...
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