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Thursday, January 1, 2026

22nd May 2024 – Newsletter

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Are You Providing a Great Customer Experience?

Yelp. Rotten Tomatoes. Amazon 5-star reviews. Consumer Reports. Today’s consumer has nearly unlimited outlets to express their satisfaction (or, all too often, their dissatisfaction)...

Ollie Sharpe – Building A Revenue Culture at Speed

Organisational culture is a fairly nebulous concept, but in my mind, it boils down to the unwritten rules of how everyone within an organisation works...

The Sales Playbook 101

When any team comes together and does something really precise or effective, chances are, there is a playbook behind it. Take sports teams as...
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