23rd June 2022 – Newsletter

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Are You Providing a Great Customer Experience?

Yelp. Rotten Tomatoes. Amazon 5-star reviews. Consumer Reports. Today’s consumer has nearly unlimited outlets to express their satisfaction (or, all too often, their dissatisfaction)...

Tracey Hill – Two Ways To Turn Anxiety Into Empowerment

In the final episode of the "Pause to Perform" series, Tracey Hill focuses on the crucial role of managing emotions to achieve success. Building...

Ollie Sharpe – Building A Revenue Culture at Speed

Organisational culture is a fairly nebulous concept, but in my mind, it boils down to the unwritten rules of how everyone within an organisation works...
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