See this bestselling author and Customer Experience Keynote Speaker at the National Sales Conference in Birmingham on Thursday, November 13th, 2025.
About David Avrin
David Avrin is one of the most in-demand customer experience speakers in the world. He is known for delivering high-energy, content-rich presentations that have transformed how organisations think about their customers across 28 countries on 6 continents. With an entertaining and humorous style, David has earned a reputation for providing actionable insights that drive real-world change.
As a five-time bestselling author, including his latest Amazon bestseller, Ridiculously Easy to Do Business With™ (winner of the International Impact Book Award),David brings both strategic depth and practical wisdom to every engagement.
Keynote Focus: BECOME RIDICULOUSLY EASY TO DO BUSINESS WITH™
In today’s hyper-competitive marketplace, being good isn’t good enough. In this keynote, David will challenge you to future-proof your organisation by eliminating friction, exceeding expectations, and making every customer interaction effortless.
Drawing on real-world examples and proven strategies, David will show you how to:
- Reduce friction in the customer journey
- Earn lasting loyalty through exceptional experiences
- Beat the competition by becoming the easy choice
- Give customers what they want, how and when they want it
This isn’t theory, it’s a practical, battle-tested roadmap for transformation that you can implement immediately to drive growth.
Real-World Experience, Proven Results
David doesn’t just talk the talk; he walks the walk. His impact is validated by his audience feedback:
“David was our first speaker to ever receive a 100% approval rating on our post-event survey. We’ve already hired him for several more events!” — Rich Viola, President/CEO, Hotel Interactive Inc
“During the past 16 years, I’ve seen over 300 presentations. David Avrin’s stands out as the most polished presentation of all!”
This exceptional delivery is underpinned by authentic business experience. David is a former CEO group leader with Vistage International and a marketing firm owner. He also serves as Chairman of The Sounding Board, a CEO collaboration initiative serving top company leaders.
Global Reach
David’s expertise is trusted worldwide, with recent international audiences including Singapore, Bangkok, Melbourne, Bangalore, Dubai, Monte Carlo, London, Barcelona, Johannesburg, and Rotterdam.
Impact by the Numbers: 28 countries | 6 continents | 2 million+ miles flown | 0 events missed
Books by David Avrin (Resources for Growth)
For further insights into optimising your customer experience, be sure to check out David’s acclaimed books:
Available in English, Spanish, Mandarin, Vietnamese, and Russian.
